DELIVERY

  • How long will it take for my order to arrive?

    Orders will be processed and ready for dispatch within 2-5 working days.
    As our suppliers ship worldwide, please note the following normal delivery times for most products when placing an order
    Normal delivery time for products: 15 to 30 working days, with a maximum of 30 working days unless specified in the product description.

 

  • Can I get free delivery on my order?

    We always offer free delivery as long as you are in the UK, France, Germany and other European locations.
    No promotional code is required.

 

  • How does shipping work?

    We work with global merchants and top artisans in order to provide you with the best prices and the best innovative products. This means that your order will be shipped from all over the world. We ship most of our goods by USPS, UPS, FedEx, 4PX, Epacket.
    Because we ship directly from our partners and many of our products are in high demand, your items may take 1-3 weeks (business days) to arrive. If you have purchased different items, it is possible that you will receive more than one package. Please do not worry if it does not show up immediately. We also provide a tracking number for each number. 24/7/365 ticket and email support is easily available to you, we are always just an email away and offer a very fast response time. If you need help, please contact us, we are here for you.

 

  • How can I return an item?

    Please refer to our returns policy and contact us if you need further assistance.


  • What are the shipping costs?

    Our shipping costs are divided into two categories.
    1. Free shipping for our goods delivered within 30 days
    2. For selected items that need to be delivered within 10 days, we will charge an additional £10 for shipping, simply select the 10 day delivery option on the order page.

  • How long will it take for you to respond to my message?

    We strive to maintain one of the fastest response times on the web. So far we have managed to regularly meet our best results and respond to queries within 1-3 hours, but we are not always perfect, so please allow up to 24 hours – especially on weekends or holidays. We guarantee awesome customer support!